Purpose of the Assessment

To assess the 1414 Unified Contact Center chatbot for compliance with the legislation of the Republic of Kazakhstan in the areas of artificial intelligence, informatization, personal data protection, and information security.

Key Findings

The assessment examined legal and organizational aspects of the service, including data processing practices, transparency of user interactions, and potential risks associated with the use of intelligent technologies.

Based on the materials reviewed, no significant legal obstacles to the operation of the service were identified.

Project Significance

The assessment contributes to the development of AI Governance practices, enhances legal certainty, and strengthens public trust in digital government services.

Disclaimer

This publication provides a brief public summary of the assessment. The full assessment report and legal opinion were delivered to the client and are not publicly disclosed due to the presence of confidential information, restricted-access materials, and internal analytical findings.

This assessment was prepared as part of the independent expert activities of the Pravion QZ Association for the Promotion of Legal Regulation of Artificial Intelligence. The findings and recommendations contained herein are advisory in nature and do not constitute an official interpretation of legislation or a legally binding decision of any governmental authority.

Astana, June 3, 2026.